FAQ’S

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FAQ'S
Privacy policy
Refund and returns policy
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Frequently Asked Questions

About Us

Yes. STW Autosports is a trusted automotive retailer specializing in wheels, tires, suspension, and performance accessories. We work with established manufacturers and carriers and verify orders to help ensure proper fitment and smooth delivery.

You can reach us through our Contact Us page by phone or email. Our team responds during normal business hours.

We offer multiple secure payment options at checkout:
1. Credit / Debit Card
2. PayPal (no account required)
3. Affirm Financing
4. Snap Finance
All payments are processed through trusted third-party providers. Your payment information is encrypted and never stored on our servers.
Note: A PayPal account is not required. You may check out as a guest using a credit or debit card.

Yes. We offer financing through Affirm and Snap Finance, allowing eligible customers to pay over time. Approval and terms are determined by the financing provider.

Affirm allows you to split your purchase into monthly payments instead of paying everything upfront. Terms are clearly shown before checkout. Rates may be 0% APR or 10–36% APR, based on credit approval. For example, a $700 purchase may be $72.21/month for 12 months at 15% APR. Payment options are provided by Affirm’s lending partners (affirm.com/lenders). Options vary by purchase amount, and a down payment may be required.

Snap Finance offers lease-to-own payment options designed to help customers get approved when traditional credit options aren’t available. Snap Finance is a third-party provider. All approvals, terms, and payment options are determined solely by Snap Finance. Early payoff options may be available, and customers may pay more than the cash price if payments are made over time.

STW Autosports operates from California. Sales tax will be added where required by law. Tax amounts shown at checkout are estimates and may change at shipping. Orders shipped to AK, DC, DE, MT, NH, and OR are generally exempt..
Washington customers: If sales tax is not collected, use tax may be due and must be reported directly to the state under RCW 82.13.020.

By completing your purchase, you acknowledge and agree to STW Autosports’ Fitment Verification, Shipping, Financing, Warranty, and Return policies.

Free shipping is available on select items shipped within the lower 48 U.S. states. Orders shipped to Alaska, Hawaii, or outside the U.S. will have additional shipping charges. Not all products qualify for free shipping.

Estimated timeline are (not guaranteed): Wheels only: 4-7 business days
Tires only: 3-7 business days
Wheel & Tire Package: 14-21 business days
Delivery times may vary due to fitment verification, inventory availability, carrier delays, or special-order items. Ceramic coating services may add 2–3 business days.

Yes. A signature is required for all deliveries, regardless of shipment type. Please ensure someone is available to receive the order.

Customers are responsible for providing a complete and accurate shipping address. STW Autosports is not responsible for delays, losses, or additional fees caused by incorrect or incomplete address information.

If a delivery attempt is missed or a shipment is refused, additional shipping, storage, redelivery, or return fees may apply. These charges are the customer’s responsibility.

Liftgate service is not included by default. If required, please contact us before shipment so we can quote and arrange the service.

Yes. Shipping to a business address is allowed and often recommended for freight deliveries.
Important: Please include the business name in the shipping address during checkout. Carriers may require it to complete delivery.

Yes! From Canada to Australia and everywhere in between - we frequently ship to countries all over the world. Please note that, unless otherwise specified, Custom Offsets' international shipping quotes only cover freight costs. If applicable, additional fees, such as duties or brokerage fees, are collected locally and are not included in the shipping quote. In rare cases, we have temporarily suspended shipping to certain countries, like Russia, depending on frequency of fraud based issues.
We do not ship to freight forwarders and all international shipments must go through our carriers directly to you.
Have international shipping questions? Please ask prior to ordering.

If you're an international customer your government may charge duties or taxes when the product arrives. Custom Offsets does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.
Please note that if you're an international customer your government may charge duties/taxes/brokerage when the product arrives. Custom Offsets does not pay for these additional brokerage, taxes, and fees.

STW Autosports is not responsible for damage caused during installation. Professional installation is strongly recommended. Installation-related damage is not covered under warranty.

Torque specifications vary by vehicle. Always follow your owner’s manual or manufacturer guidelines. Final tightening should be done with a torque wrench. Avoid impact tools for final torque.

A backorder means the manufacturer is temporarily out of stock. Typical timelines are 4–6 weeks, though delays may vary.

Some orders ship in multiple packages to speed up delivery. Tracking will reflect each shipment.

Inspect shipments before signing. Note damage on delivery paperwork, take photos immediately, and contact Order Support with your invoice number and photos.

Some vibration is normal with aggressive or oversized tires. If vibration is excessive, contact Order Support with your invoice number and details.

Balance beads are not guaranteed. While industry best practices are followed during installation, some wheel and tire assemblies may not balance perfectly using this method. If you experience any issues, please contact us so we can assist.

All wheels and tires include the manufacturer’s warranty (terms vary by brand). Visit our Warranty Center or contact us for help starting a claim.

Standard Orders: All wheels and tires include the manufacturer’s warranty (terms vary by brand). Visit our Warranty Center or contact us for help starting a claim.
Wheels and Tire Packages: Wheel and tire package orders become non-cancellable and non-refundable once tires are mounted to the wheels. Mounting and balancing often begin shortly after order processing; therefore: Any changes or cancellations must be requested the same day the order is placed (and before mounting begins). After mounting, the order is considered final.

Custom Orders and Special Orders (Non-Refundable): The following categories are generally non-cancellable and non-refundable once production begins:
Custom-painted wheels
Custom-built, 2-piece or 3-piece wheels
Forged or made-to-order wheels
Special-order fitments or configurations
Any product labeled as “Non-Refundable” or “Final Sale”

Eligibility

All return requests must be submitted within 7 days of receiving the product.

Products must be:

In brand new, unused condition,

Free of installation marks or damage, and

Returned in original packaging with all accessories.

We do not accept returns for:

Wheel & tire packages once tires have been mounted

Custom-painted, custom-built, forged, or special-order wheels

Products marked as Non-Refundable, Final Sale, or similar language

Mounted wheels/tires are generally not returnable. We strongly recommend test-fitting wheels on the vehicle before mounting tires.

Return Authorization (RA) Required

All returns require a Return Authorization (RA) number.

To initiate a return, contact us via the Site or at
support@stwautosports.com
with your order details and reason for return.

The RA number must be clearly marked on the outside of each package.

Any shipment sent without an RA may be refused and returned at your expense.

Packaging and Shipping

Customers are responsible for:

Properly packaging items to prevent damage during transit.

All shipping costs for returns unless the return is due to our error.

We are not responsible for damage that occurs during return shipping due to inadequate packaging.

If the original purchase included “free shipping,” the actual outbound shipping cost may be deducted from any refund.

Approved returns are generally subject to a restocking fee of up to 30% of the product price, unless prohibited by law or waived in writing.

Every order is reviewed by an STW Autosports specialist to help ensure proper fitment and compatibility before shipment.

All orders are subject to fitment verification. Customers are responsible for providing accurate vehicle information, including year, make, model, trim, wheel size, tire size, and any suspension modifications. STW Autosports is not responsible for fitment issues caused by incorrect, incomplete, or undisclosed information.

We work with a wide network of wheel and tire brands. If you don’t see what you’re looking for, contact us and we’ll do our best to source it.

A bolt pattern is written like 6×5.5: the first number is the number of lugs, and the second number is the diameter of the circle formed by the lugs (PCD).

How to measure:

  • 5-lug—center of one stud to the outside edge of the farthest stud.
  • 4/6/8-lug—center of one stud to center of the opposite stud.

Some bolt patterns are listed differently but represent the same fitment. Examples: 5×4.5 = 5×114.3 • 5×5 = 5×127 • 5×5.5 = 5×139.7.

Dual-drilled wheels feature two bolt patterns in one wheel, allowing fitment across multiple vehicle applications while meeting manufacturer safety standards.

Staggered fitment means the rear wheels and tires are wider than the front. This setup is generally intended for rear-wheel-drive vehicles.

Some staggered setups require wider or specialty rear tires, which may result in additional cost. Any pricing adjustments will be confirmed before order processing.

Tire dimensions may vary slightly by brand and model, even when listed as the same size. This is normal within industry manufacturing tolerances.

Inventory status is subject to change and is not guaranteed until the order is confirmed and processed.

Product images are for reference only. Wheel finishes, lip size, concavity, and overall appearance may vary based on wheel size, width, offset, and lighting conditions.

  • One-piece wheels: Manufactured as a single unit (cast or forged). Durable, cost-effective, and the most common option.
  • Two-piece wheels: Built from two components (wheel face + barrel). Allows deeper lips and more customization.
  • Three-piece wheels: Built from three components (wheel face + inner lip + outer lip). Offers the highest level of customization.

Directional wheels are mirrored left and right so the design flows in one direction on all four wheels. Non-directional wheels use the same face design on all four wheels and may visually rotate opposite side-to-side.

Wheel offset is the distance between the wheel’s centerline and the mounting surface. Lower offsets generally push the wheel outward compared to stock.

Offset is measured in millimeters (mm) and is usually stamped on the back of the wheel, commonly marked ET followed by a number.

In most cases, TPMS sensors will automatically sync with your vehicle after approximately 50 miles of driving. However, some vehicles may require a manual relearn procedure.

For manual syncing, we recommend visiting a reputable wheel and tire shop equipped with the proper TPMS relearn tools. Dealerships often do not support aftermarket TPMS sensors.

If you believe you need replacement TPMS sensors, please Contact Us under the Order Support topic for assistance.

If you ordered closed lug nuts but received open lug nuts, your order was likely updated to ensure compatibility with your wheel’s center cap.

Some center caps that fully cover the lug area cannot be installed properly with closed lug nuts. In these cases, our warehouse ships open lug nuts to ensure proper fitment and safe installation.

If you ordered black lug nuts and received chrome, your order was likely updated due to availability or fitment compatibility. If you prefer black lug nuts or plan to run your wheels without center caps, please reach out to us so we can review available options.

Lug nuts and lug bolts are not interchangeable, and choosing the correct type is critical.

  • Lug Nuts thread onto fixed wheel studs and are commonly used on Domestic and Japanese vehicles.

  • Lug Bolts are a single bolt that threads directly into the vehicle hub and are most commonly found on European vehicles.

Not sure which you need? No problem — our fitment specialists will automatically select the correct lug nuts or lug bolts based on the vehicle information you provide at checkout.

Each wheel set includes standard center caps (with limited exceptions). Standard closed center caps typically do not fit over large 4WD manual locking hubs.

Depending on the wheel design, manufacturers may offer:

  • Larger center caps

  • Open center caps

  • Center cap extenders

These options may involve an additional cost. Please Contact Us, and we will work directly with the manufacturer to review your available options.

Yes — wheel spacers are safe when properly selected and installed. Safety depends on:

  • Correct spacer thickness

  • Proper installation

  • Proper torque specifications

  • Regular inspections

Improper installation or incorrect sizing can lead to issues, so professional installation is strongly recommended.

The hub bore is the center opening of the wheel that fits onto your vehicle’s hub. Because most aftermarket wheels are mass-produced, the hub bore is often larger to fit multiple vehicles.

If there is excess space between the wheel hub bore and the vehicle hub, hub rings may be required to properly center the wheel during installation.

Hub rings (also called hub-centric rings or centering rings) help prevent vibration issues. They are typically made of hard plastic and serve only to center the wheel during installation — once the lug nuts are torqued, the rings no longer carry load and may spin freely.

Even if wheels and tires are balanced, vibrations can occur if the wheel is not properly centered, which is why hub rings are sometimes recommended.